Refund policy

Return and Refund Policy

At Bright Books Store Pvt Ltd we strive to ensure your satisfaction with every purchase. If you need to return or exchange a book, please review our policy below:

1.  Eligibility for Returns:

   • Returns are accepted within 3 days of receipt.
   • Books must be in their original condition—unread, undamaged, and with all packaging intact.
   • We cannot accept returns for used, damaged, or marked items.

2.  Return Process:

   • Contact us at: 9861879217 to initiate a return.
   • Provide your order number and reason for the return.
   • We will guide you through the return process and provide instructions for sending the book back.

3.  Refunds:

   • Once we receive the returned book, we will process your refund within 3-7 business days.
   • Refunds will be issued to the original payment method.
   • Shipping costs are non-refundable. If the return is due to an error on our part, we will cover the return shipping costs.

4.  Exchanges:

   • If you would like to exchange a book, please follow the return process and place a new order for the desired book.
   • Return shipping for exchanges is the customer's responsibility unless the return is due to our error.

5.  Exceptions:

   • Custom or special order books are non-returnable and non-refundable.
   • E-books and digital content purchases are final and cannot be returned.

For any questions or assistance, please contact our customer service team at 9861879217. We’re here to help ensure your satisfaction with every purchase.